After-sales / Return information
Return & Refund Policy
Please contact customer support before mailing an item back so the request can be reviewed and the correct instructions provided.
Official Business Information
calendar days
Start with a return request.
Eligible return requests should generally be submitted within 30 calendar days after delivery. Contact support first so we can review the request and provide the appropriate return instructions.
Contact us
Email your order number, item details and reason for the return.
Eligibility review
We may request photos or further details before authorizing a return.
Return and refund
Follow the instructions provided. Returned items may be inspected before a refund decision.
Eligible condition
Items should generally be unused, in original condition and returned with included parts and packaging where possible. Proof of purchase or order details may be required.
Items that may be excluded
Customized items, items marked final sale, products that cannot be returned for hygiene or safety reasons, and items showing use or damage after delivery may not qualify where permitted by applicable law.
Return shipping
For change-of-mind or preference-based returns, the customer is generally responsible for return shipping. If an item arrives damaged, defective or incorrect, contact us first so we can review the issue.
Refund timing
After a returned item is received and inspected, we will notify you of the outcome. Approved refunds are generally issued to the original payment method; banks or payment providers may need additional time to post the credit.
Request a return
Email service@gremvor.com with your order number, the item involved, the reason for the request and any relevant photos. Do not send items to the business address unless customer support has instructed you to do so.